Q >> Where are you based and products sent from?
We are an international e-commerce company originally based in HongKong where our offices are located.
Q >> Do you have real stores?
For the moment we operate solely as an e-Commerce fashion company online.
Q >> How to place a custom order?
You can choose the available options is > > CUSTOM SIZE/COLOR, then you can add a note within shopping Cart for Us when you checkout.
Q >> What if something is wrong with my order?
If you have a problem with an order, please contact us directly, either through the Contact page or Livechat.
Q >> How long will it take to receive my order?
Normal Order : within 25-35 days (It usually takes about 35 days delivery from November to the next year may because of the time frame is shopping season.)
Rush Order : within 20 days Even earlier ,Please add $30.00
Q >> What's your guarantee? I never shop on line before.
NICEOO checkout process is powered by PayPal, the most trusted online payment solutions on the web. Because of this, NICEOO has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal.
Q >> Can I see a swatch of the color I’m interested in before I order?
Yes, The sample is free, and you are only responsible for the shipping cost.
Q >> How Can you make sure dress will be fit well?
Our dresses run true to size,
If dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well;
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''
So don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement provided is not accurate.
There are no extra cost to do custom size and color here..
Q >> What's Your Cancellation policy?
unpaid order: could be cancelled within 2-3 days;
paid less than 3 days, 50% cost of dress and shipping cost could be returned;
paid at 3-20 days, 30% cost of dress and shipping cost could be returned;
Dress has sent, can't return the payment to you..